Refund policy

Cancellation Policy:

At Sri Maheshwari Enterprises, we prioritize customer satisfaction, but we also maintain strict policies to ensure fairness and avoid misuse.

Returns & Refunds

 Returns or refunds will not be accepted for orders placed just for temporary use (e.g., for events, birthdays, Amazon/Flipkart photoshoots, or one-time occasions).

We do not offer returns due to change of mind, size misjudgment, or cosmetic preferences after the product is dispatched.

 Replacements:

We do not provide replacements. 

As most production-related issues are typically ruled out as we perform a quality test, capture a full video of the unit’s functionality, and then dispatch the product.

We provide video call assistance to resolve technical issues and guide setup.

If needed, we will send replacement parts to resolve minor issues without requiring a full product return.

 Transit Damages & Unboxing Video Requirement

If a product is damaged during shipping, it must be reported immediately upon delivery.

 Customers must record a clear unboxing video from the very beginning, showing the sealed parcel being opened without any cuts or pauses.

 No claims will be accepted without a valid unboxing video.

 If the video is clear and shows valid damage during transit, a replacement will be processed promptly.